Customer Experience Specialist

Maximus; Arlington (TX); Remote; USD 16,000 - 23,000; Full time

Job summary

Maximus in Texas is hiring a customer support specialist to answer inquiries by phone, IVR, chat, and other channels. You will provide program information, document interactions, and route requests to the proper teams.

The role requires a high school diploma, ability to work 8:00am to 6:30pm CST, fast typing, and the capacity to handle 100+ calls daily. On Day 1 you work onsite for training, with a webcam during sessions.

Qualifications

• High school diploma or GED required.
• 0-6 months of relevant professional experience.
• Ability to work 8:00am–6:30pm CST.
• Must be able to handle 100+ calls per day.
• Onsite training and webcam participation on Day 1.
• Quiet workspace and reliable internet for home office requirements.

Responsibilities

• Answer customer inquiries via phone, IVR, web chat, and other channels.
• Provide accurate information about programs and services.
• Document all interactions and complete transactions in systems.
• Navigate multiple systems and perform data entry accurately.
• Coordinate fulfillment of materials by mail, email, or electronic delivery.
• Escalate unresolved issues to supervisors as needed.
• Facilitate translation services for non-English speakers.
• Meet QA and productivity targets.
• Attend required trainings and stay updated on programs.

Skills

Typing speed

High sense of urgency

Strong attendance

Organization & prioritization

Basic computer skills (Windows/macOS)

Multitasking (100+ calls/day)

Education

High school diploma or GED

Job description

Maximus in Texas is hiring a customer support specialist to answer inquiries by phone, IVR, chat, and other channels. You will provide program information, document interactions, and route requests to the proper teams.

The role requires a high school diploma, ability to work 8:00am to 6:30pm CST, fast typing, and the capacity to handle 100+ calls daily. On Day 1 you work onsite for training, with a webcam during sessions.