Optical Support Specialist - Customer & Tech Solutions

Envista Holdings Corporation; Madison (WI); On-site; USD 30,000 - 37,000; Full time

Job summary

Envista Holdings Corporation in Madison, WI, seeks an Optical Support Representative to assist customers by phone and email, troubleshooting optical system issues and supporting revenue through productivity and quality targets. This onsite role emphasizes strong communication and cross-department collaboration.

Preferred candidates have an optical background or ABO certification; responsibilities include processing orders in Oracle ERP, attending KPI meetings, and resolving technical questions

Qualifications

• Proven customer service background with fast-paced work style.
• Experience handling orders, inquiries, and pricing information.
• Ability to troubleshoot technical issues with guidance.

Responsibilities

• Answer inbound calls and emails about orders, status, and pricing.
• Process orders/complaints in Oracle ERP promptly and accurately.
• Collaborate across logistics, regulatory, sales to resolve issues.
• Handle RMAs and resolve technical issues via phone or video.

Skills

MS Office

Data entry

Attention to detail

English communication

Customer service

Troubleshooting

Optical knowledge

Education

High school diploma or equivalent

ABO certification preferred

Tools

Oracle ERP

Job description

Envista Holdings Corporation in Madison, WI, seeks an Optical Support Representative to assist customers by phone and email, troubleshooting optical system issues and supporting revenue through productivity and quality targets. This onsite role emphasizes strong communication and cross-department collaboration.

Preferred candidates have an optical background or ABO certification; responsibilities include processing orders in Oracle ERP, attending KPI meetings, and resolving technical questions