Customer Care Specialist: Energetic & Tech-Savvy

Rydell Cadillac; Grand Forks (ND); Hybrid; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401(k) with company match

Paid time off

Employee vehicle purchase program

Job summary

Rydell Auto Center in Grand Forks, ND is seeking Customer Care Service Specialists to provide exceptional service in a fast-paced environment. You will interact with customers by phone and email, assist with service inquiries, and help manage the customer journey from inquiry to resolution.

We offer a comprehensive benefits package including health, vision, dental, short/long-term disability, and a 401(k) with company matching.

Qualifications

• Experience with Microsoft Office.
• Excellent verbal and written communication.
• Professional appearance and upbeat personality.
• Commitment to customer satisfaction.

Responsibilities

• Assist customers through all aspects of service and general inquiries via phone and email – ensure 100% customer satisfaction
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Generate and prospect new customers through owner loyalty processes
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Skills

Customer service

Positive attitude

Professional appearance

Strong communication

Tools

Microsoft Office

Job description

Rydell Auto Center in Grand Forks, ND is seeking Customer Care Service Specialists to provide exceptional service in a fast-paced environment. You will interact with customers by phone and email, assist with service inquiries, and help manage the customer journey from inquiry to resolution.

We offer a comprehensive benefits package including health, vision, dental, short/long-term disability, and a 401(k) with company matching.