Customer Care & Solutions Specialist (Auto Service)

Honda; Grand Forks (ND); Ibrido; USD 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, vision, and dental insurance

401(k) with company match

Paid time off

Employee vehicle purchase program

Volunteer time off

Descrizione del lavoro

Rydell Auto Center is seeking Customer Care Service Specialists with excellent customer service skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high energy environment.

We offer pay of $17-$20 per hour based on experience, a schedule of 9:30am-6:30pm Monday–Friday with one Saturday every other month, and a benefits package including health, vision, and dental insurance, plus a 401(k)

Competenze

• Experience with Microsoft Office suite.
• Professional personal appearance.
• Enthusiastic and upbeat demeanor on calls.
• Strong work ethic.

Mansioni

• Assist customers through all aspects of service and general inquiries via phone and email – ensure 100% customer satisfaction
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Generate and prospect new customers through owner loyalty processes
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Conoscenze

Enthusiastic personality

Positive phone demeanor

Professional work ethic

Customer service mindset

Communication skills

Strumenti

Microsoft Office

Descrizione del lavoro

Rydell Auto Center is seeking Customer Care Service Specialists with excellent customer service skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high energy environment.

We offer pay of $17-$20 per hour based on experience, a schedule of 9:30am-6:30pm Monday–Friday with one Saturday every other month, and a benefits package including health, vision, and dental insurance, plus a 401(k)