Auto Service Customer Care Specialist — Great Benefits

Rydell Auto Center, Inc.; Grand Forks (ND); Híbrido; USD 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, vision, and dental insurance

401(k) with company matching up to 4%

Paid time off

In-house discount benefits

Employee assistance program

Employee vehicle purchase program

Volunteer time off

Descripción de la vacante

Rydell Auto Center, Inc. seeks Customer Care Service Specialists with excellent customer service skills and a winning attitude.

This role is ideal for an energetic individual who enjoys technology, interacting with people and working in a fast-paced, high energy environment. We offer a comprehensive benefits package and a pay range of $17-$20/hour based on experience, with a schedule of 9:30am-6:30pm Monday-Friday and one Saturday every other month.

Formación

• Experience with Microsoft Office.
• Professional personal appearance.
• Enthusiastic personality.
• Upbeat, positive attitude on the phone.
• Professional work ethic.

Responsabilidades

• Assist customers through all aspects of service and general inquiries via phone and email – ensure 100% customer satisfaction
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Generate and prospect new customers through owner loyalty processes
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Conocimientos

Energetic personality

Excellent communication

Customer service

Professional demeanor

Herramientas

Microsoft Office

Descripción del empleo

Rydell Auto Center, Inc. seeks Customer Care Service Specialists with excellent customer service skills and a winning attitude.

This role is ideal for an energetic individual who enjoys technology, interacting with people and working in a fast-paced, high energy environment. We offer a comprehensive benefits package and a pay range of $17-$20/hour based on experience, with a schedule of 9:30am-6:30pm Monday-Friday and one Saturday every other month.