Customer Care & Experience Specialist

Nissan; Grand Forks (ND); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) match

Paid time off

Employee vehicle purchase

Volunteer time off

Discounted services

Employee assistance program

Job summary

Rydell Auto Center is seeking Customer Care Service Specialists with excellent customer service skills and a winning attitude. This role suits an energetic individual who enjoys technology, interacting with people and a fast-paced environment. At Rydell Auto Center, we strive to make every customer a customer for life.

Our promises to guests and employees reflect commitment to excellence. Pay is $17-$20/hour based on experience; schedule is 9:30am-6:30pm Monday-Friday with one Saturday every

Qualifications

• Experience with Microsoft Office.
• Professional personal appearance.
• Enthusiastic personality.
• Upbeat, positive, "smile" on the phone.
• Professional work ethic.

Responsibilities

• Assist customers through all aspects of service and general inquiries via phone and email – ensure 100% customer satisfaction
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Generate and prospect new customers through owner loyalty processes
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Tools

Microsoft Office

Job description

Rydell Auto Center is seeking Customer Care Service Specialists with excellent customer service skills and a winning attitude. This role suits an energetic individual who enjoys technology, interacting with people and a fast-paced environment. At Rydell Auto Center, we strive to make every customer a customer for life.

Our promises to guests and employees reflect commitment to excellence. Pay is $17-$20/hour based on experience; schedule is 9:30am-6:30pm Monday-Friday with one Saturday every