Customer Care Specialist - Fast-Paced, People-First Support

Rydell Outlet; Grand Forks (ND); Híbrido; USD 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision and dental insurance

Disability insurance

401(k) with company match

Paid time off

Employee discounts and benefits

Descripción de la vacante

Rydell Auto Center in Grand Forks, ND seeks Customer Care Service Specialists to provide outstanding service in a fast-paced environment. You will assist customers via phone and email, resolve inquiries, and promote our dealership's promises.

The role emphasizes upbeat, professional interaction, MS Office familiarity, and a friendly, can-do attitude. We offer competitive pay of $17-$20/hour, benefits, and 401(k) matching.

Formación

• Experience with Microsoft Office.
• Professional personal appearance.
• Enthusiastic personality.
• Upbeat, positive, "smile" on the phone.
• Professional work ethic.

Responsabilidades

• Assist customers through all aspects of service and general inquiries via phone and email – ensure 100% customer satisfaction
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Generate and prospect new customers through owner loyalty processes
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Conocimientos

Microsoft Office

Professional appearance

Enthusiastic personality

Upbeat attitude

Strong work ethic

Descripción del empleo

Rydell Auto Center in Grand Forks, ND seeks Customer Care Service Specialists to provide outstanding service in a fast-paced environment. You will assist customers via phone and email, resolve inquiries, and promote our dealership's promises.

The role emphasizes upbeat, professional interaction, MS Office familiarity, and a friendly, can-do attitude. We offer competitive pay of $17-$20/hour, benefits, and 401(k) matching.