Customer Care Specialist — Elevate the Service Experience

Clayton Homes (New); Kentucky; Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health benefits package

401K with company matching

Parental leave

Tuition reimbursement

Employee Assistance Program

Volunteer time through Clayton Impact

Zusammenfassung

Clayton Homes is seeking a Customer Care Coordinator to ensure a positive, timely customer experience by answering calls, prioritizing service needs, and entering data accurately. The role supports the Service department and reports to the Customer Care Manager.

Ideal candidates have a High School diploma and at least 2 years in customer care coordination, with proficiency in AS-400 and MS Office. On-location mobility and full-time hourly employment are offered with comprehensive benefits.

Qualifikationen

• High School diploma or equivalent.
• Minimum 2 years of related experience in customer care coordination/administration.
• Proficient in AS-400 and MS Office, including Excel.

Aufgaben

• Manages large numbers of incoming calls.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
• Keeps records of customer interactions, processes customer data, and files documents.
• Coordinates service requirements of customers effectively and timely.

Kenntnisse

Phone etiquette

Communication skills

Organizational skills

Ausbildung

High School diploma or equivalent

Tools

AS-400

MS Office (Excel)

Jobbeschreibung

Clayton Homes is seeking a Customer Care Coordinator to ensure a positive, timely customer experience by answering calls, prioritizing service needs, and entering data accurately. The role supports the Service department and reports to the Customer Care Manager.

Ideal candidates have a High School diploma and at least 2 years in customer care coordination, with proficiency in AS-400 and MS Office. On-location mobility and full-time hourly employment are offered with comprehensive benefits.