Customer Care Coordinator

Clayton Homes (New); Kentucky; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits package

401K with company matching

Parental leave

Tuition reimbursement

Employee Assistance Program

Volunteer time through Clayton Impact

Job summary

Clayton Homes is seeking a Customer Care Coordinator to ensure a positive, timely customer experience by answering calls, prioritizing service needs, and entering data accurately. The role supports the Service department and reports to the Customer Care Manager.

Ideal candidates have a High School diploma and at least 2 years in customer care coordination, with proficiency in AS-400 and MS Office. On-location mobility and full-time hourly employment are offered with comprehensive benefits.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of related experience in customer care coordination/administration.
• Proficient in AS-400 and MS Office, including Excel.

Responsibilities

• Manages large numbers of incoming calls.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
• Keeps records of customer interactions, processes customer data, and files documents.
• Coordinates service requirements of customers effectively and timely.

Skills

Phone etiquette

Communication skills

Organizational skills

Education

High School diploma or equivalent

Tools

AS-400

MS Office (Excel)

Job description

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Customer Care Coordinator

Reports to: Customer Care Manager

Department: Service

Job Status: Full-Time / Hourly

Mobility Profile: On Location

Position Summary

The Customer Care Coordinator is responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner.

Duties / Responsibilities

Manages large numbers of incoming calls. Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution. Keeps records of customer interactions, process customer data, and file documents. Coordinates service requirements of customers effectively and timely. Takes the extra mile by inquiring about service requests to ensure one-trip service completion. Maintain physical and electronic records, effectively. Other duties as assigned.

Qualifications

High School diploma or equivalent. Minimum 2 years of related experience in customer care coordination / administration. Proficient in AS-400 and MS Office Products, including Excel. Excellent phone etiquette and communication skills. Must be well organized and able to effectively manage time.

Physical Demands

Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc. Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others. Constantly works in an indoor, temperature-controlled, sealed-window office environment. Work primarily involves sitting / standing.

Travel Requirements

As needed, up to 10%

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members. Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018 Clayton Manufacturing

The Clayton story began in 1956 with a simple but powerful mission – helping more hardworking families across America achieve homeownership. Clayton is committed to Opening Doors to a Better Life. We are a leading single family, values driven home builder dedicated to attainable housing, sustainable practices, and creating a world class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey building, selling, financing, and insuring homes. Our success is in our team members – join our team and see how you can help us build a better tomorrow. As a shared service, Home Team team members support many functions across the Clayton enterprise. The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal, campus operations, and more. We believe our strength is our people. That's why we invest in opportunities for our team members to personally and professionally grow. As a leader in modern and attainable housing, Clayton is committed to delivering forward-looking technology solutions. With a dedicated team of over 500 technology professionals, we continue to evolve and innovate, ensuring we remain at the forefront of our industry. Our collaborative and innovative culture encourages team members to grow to their full potential. Our focus on team member experience, development and engagement is paramount, offering career pathing and leadership development opportunities to foster growth and success within our organization. Clayton Home Building Group has more than 12,000 team members across the United States, and built more than 59,000 homes last year. Home Building Group makes the dream of homeownership a reality every single day, delivering quality-built homes at an attainable price. We are dedicated to a world-class team member experience, environmentally responsible building practices and helping provide attainable housing for all. This business unit is comprised of Clayton Manufacturing, Clayton Supply, and Clayton Properties Group. With 2,900+ team members and 400+ Retail locations nationwide, our home consultants create a world-class home buying experience by assisting customers in identifying a floor plan, selecting options, and coordinating the construction process. Clayton Retail sells more than 25,000 homes annually, as we strive to help customers achieve homeownership across America.