Customer Care Coordinator for Service Excellence

Clayton; Athens (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401K program

Paid parental leave

Job summary

Clayton is seeking a dedicated Customer Care Coordinator to ensure positive and timely customer experiences by handling calls, prioritizing service needs, and entering data with organized precision.

The role reports to the Customer Care Manager in the Service department and is a Full-Time / Hourly position with on-site mobility. Ideal candidates will bring strong communication, organization, and problem-solving skills to support customers throughout the service journey.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of related experience in customer care coordination / administration.
• Proficient in AS-400 and MS Office Products, including Excel.
• Excellent phone etiquette and communication skills.
• Must be well organized and able to effectively manage time.

Responsibilities

• Manages large numbers of incoming calls.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
• Keeps records of customer interactions, process customer data, and file documents.
• Coordinates service requirements of customers effectively and timely.
• Takes the extra mile by inquiring about service requests to ensure one-trip service completion.
• Maintain physical and electronic records, effectively.
• Other duties as assigned.

Skills

Communication

Time management

Customer service

Education

High School diploma or equivalent

Tools

AS-400

MS Office (Excel)

Job description

Clayton is seeking a dedicated Customer Care Coordinator to ensure positive and timely customer experiences by handling calls, prioritizing service needs, and entering data with organized precision.

The role reports to the Customer Care Manager in the Service department and is a Full-Time / Hourly position with on-site mobility. Ideal candidates will bring strong communication, organization, and problem-solving skills to support customers throughout the service journey.