Customer Care Specialist: Elevate Service & CRM Impact

Lookout Pest Control; Chattanooga, Northern (TN, KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Lookout Pest Control is seeking a Customer Care Specialist to join our Alpharetta, GA team. You will be the primary contact for customers, handling inbound calls, scheduling services, and resolving questions to ensure a great customer experience.

This full-time clerical role requires strong English communication, fast typing (40 wpm), and comfortable use of PestPac CRM. Previous call-center experience is preferred; training will be provided, and accurate records are essential.

Qualifications

• Must be able to speak and read fluent English.
• Must be available to work a full shift 8:00 a.m.–6:00 p.m. ET with up to ±1 hour flex.
• Experience in a high-volume call center preferred.
• Must type at least 40 words per minute.

Responsibilities

• Answer high-volume inbound calls and provide information about services.
• Schedule services, cancel accounts, and resolve customer complaints.
• Identify leads for upselling services.
• Record customer interactions and actions in PestPac CRM.
• Coordinate with field team to resolve customer concerns.
• Make outbound collection calls as directed.
• Attend training and meetings as prescribed.
• Perform other duties as required.

Skills

Fluent English

Typing speed 40 wpm

Call center experience

Tools

PestPac CRM

Job description

Lookout Pest Control is seeking a Customer Care Specialist to join our Alpharetta, GA team. You will be the primary contact for customers, handling inbound calls, scheduling services, and resolving questions to ensure a great customer experience.

This full-time clerical role requires strong English communication, fast typing (40 wpm), and comfortable use of PestPac CRM. Previous call-center experience is preferred; training will be provided, and accurate records are essential.