Customer Care Specialist

Lookout Pest Control; Chattanooga, Northern (TN, KY); Híbrido; USD 25 000 - 28 000; Tempo integral

Resumo da oferta

Lookout Pest Control is seeking a Customer Care Specialist to join our Alpharetta, GA team. You will be the primary contact for customers, handling inbound calls, scheduling services, and resolving questions to ensure a great customer experience.

This full-time clerical role requires strong English communication, fast typing (40 wpm), and comfortable use of PestPac CRM. Previous call-center experience is preferred; training will be provided, and accurate records are essential.

Qualificações

• Must be able to speak and read fluent English.
• Must be available to work a full shift 8:00 a.m.–6:00 p.m. ET with up to ±1 hour flex.
• Experience in a high-volume call center preferred.
• Must type at least 40 words per minute.

Responsabilidades

• Answer high-volume inbound calls and provide information about services.
• Schedule services, cancel accounts, and resolve customer complaints.
• Identify leads for upselling services.
• Record customer interactions and actions in PestPac CRM.
• Coordinate with field team to resolve customer concerns.
• Make outbound collection calls as directed.
• Attend training and meetings as prescribed.
• Perform other duties as required.

Conhecimentos

Fluent English

Typing speed 40 wpm

Call center experience

Ferramentas

PestPac CRM

Descrição da oferta de emprego

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Customer Care Specialist

Full Time Clerical Corporate, Alpharetta, GA, US

4 days ago Requisition ID: 1521

Salary Range: $18.00 To $20.00 Hourly

A Day in the Life of a Customer Care Specialist:

As a Customer Care Specialist at Lookout Pest Control, you’ll be the key to ensuring that we live up to our vision and mission of being the easiest to do business with and putting our customers always! You will support our customers by answering inbound calls to address questions and needs. Your keen customer service skills and customer relations management system (CRM) expertise will ensure that our customers have the best experience.

You’ll take pride in having a rapport with our customers. Your attention to detail and teamwork will be instrumental in ensuring that we have happy customers, a successful field and sales team, and an effective Branch.

Essential Functions:

• Abide by company safety policies and regulatory requirements, including the proper recordkeeping of product use, sales, and services
• Answer high-volume inbound calls
• Confer with customers to provide information about their services, schedule services, cancel accounts, and resolve complaints.
• Identify and direct leads for upselling services
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in our CRM (PestPac)
• Engage with the field team and operations to resolve customer concerns
• Make outbound collection calls as directed
• Attend required training and meetings as prescribed
• Perform other duties as required

Requirements:

• Must be available to work a full shift, with schedules that may flex by up to one hour to support call center coverage from 8:00 a.m. to 6:00 p.m. Eastern Time.
• Must be computer literate
• Must be able to speak and read fluent English
• Experience in a high-volume call center preferred
• Must be able to type a minimum of 40 words per minute

Work Conditions:

• Indoor office environment
• Continuous interactions with computers
• High volume inbound calls on the phone
• Excellent customer service and communication skills
• Detail oriented
• Teamwork
• Problem solving

We are an equal-opportunity employer and make hiring decisions based on merit, qualifications, and business needs.