Customer Care Specialist, Diagnostics & Diabetes Care

Abbott; Lake Forest (IL); Vor Ort; USD 28.000 - 55.000; Vollzeit

Benefits dieser Stelle

Free HIP PPO medical coverage

Excellent retirement plan

Tuition reimbursement

FreeU education benefit

Zusammenfassung

Abbott is seeking a Customer Service Representative in Lake Forest, IL to support Diagnostics, Point of Care and Diabetes Care customers. You will respond to inquiries via phone, email, or chat and maintain knowledge of Abbott products to ensure customer satisfaction.

The role requires a BS/BA or equivalent customer service experience in a call center, strong communication skills, and proficiency with Word and internet search. On-site in Lake Forest with generous benefits and health coverage.

Qualifikationen

• BS/BA degree and minimum 1 year customer service in a Call/Contact Center, or 3+ years in a Call/Contact Center.
• Excellent written and verbal communication; ability to handle difficult customers and provide service recovery.
• Ten-key typing speed required; basic Word experience; proficient with internet search.
• Strong keyboarding; sitting ~90% of the workday.

Aufgaben

• Respond to customer inquiries via telephone, email, or chats to provide problem resolution.
• Maintain detailed knowledge of products and services to ensure customer satisfaction.

Kenntnisse

Typing speed (Ten-key)

WORD skills

Internet search

E-mail communication

Verbal communication

Phone support

Customer service

Ausbildung

BS/BA degree

4-year degree (preferred)

Tools

SAP/ERP

Call Center software

Computerized ordering system

Jobbeschreibung

Abbott is seeking a Customer Service Representative in Lake Forest, IL to support Diagnostics, Point of Care and Diabetes Care customers. You will respond to inquiries via phone, email, or chat and maintain knowledge of Abbott products to ensure customer satisfaction.

The role requires a BS/BA or equivalent customer service experience in a call center, strong communication skills, and proficiency with Word and internet search. On-site in Lake Forest with generous benefits and health coverage.