Customer Care Specialist – Delivery Partners

Andersen Corp.; Lenexa (KS); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid holidays

PTO

401(k) plan

Professional development

Work-life balance

Collaboration culture

Job summary

Andersen Corp. in Lenexa, KS is seeking a Customer Care Representative to provide frontline service for delivery partners and customers. You will analyze requests, respond to inquiries, and process orders with accuracy from intake to fulfillment.

The role emphasizes teamwork, clear communication, and attention to detail, with opportunities to support sales fulfillment and back-up colleagues as needed.

Qualifications

• Minimum 1 year of customer service experience.
• High School diploma or equivalent.
• Strong interpersonal and communication skills.
• Ability to work in a team and provide good phone etiquette.
• Detail-oriented with listening skills.
• Flexible and positive outlook.

Responsibilities

• Responds to homeowner and delivery partner inquiries.
• Processes complex orders with accuracy.
• Updates the customer management system.
• Diagnoses and resolves order issues.
• Schedules appointments with homeowners.
• Prepares customer correspondence and materials for sales fulfillment.
• Implements ways to improve service levels.
• Provides feedback to delivery partners and customers.

Skills

Customer service experience

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Teamwork

Listening skills

Detail orientation

Flexibility

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Andersen Corp. in Lenexa, KS is seeking a Customer Care Representative to provide frontline service for delivery partners and customers. You will analyze requests, respond to inquiries, and process orders with accuracy from intake to fulfillment.

The role emphasizes teamwork, clear communication, and attention to detail, with opportunities to support sales fulfillment and back-up colleagues as needed.