Seasonal Customer Care & Store Support Pro

Rally House; Lenexa (KS); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Store discount

Flexible PTO

401k match

Parental leave

Paid holidays

Development opportunities

Job summary

Rally House in Lenexa, KS is hiring a Customer Service and Support Representative I to assist external and internal customers. You will handle product inquiries, order updates, and process orders with a focus on accuracy and efficiency.

The role supports both customer and store teams, with opportunities to train new staff and improve service processes as we grow our nationwide footprint. Expect a collaborative, fast-paced environment.

Qualifications

• 1+ year of experience in Rally House store, retail environment, or call center.
• Experience using customer service software, databases, or related tools.
• Excellent verbal and written communication skills.

Responsibilities

• Answer chats and calls from customers and provide prompt, polite service.
• Research and resolve order or shipping issues and update customers on status.
• Assist store employees with product questions and order information.
• Help train new hires on store and customer service processes.

Skills

Customer service

Communication

Store operations

Attention to detail

Order processes ISPU/DS

Tools

Customer service software

Job description

Rally House in Lenexa, KS is hiring a Customer Service and Support Representative I to assist external and internal customers. You will handle product inquiries, order updates, and process orders with a focus on accuracy and efficiency.

The role supports both customer and store teams, with opportunities to train new staff and improve service processes as we grow our nationwide footprint. Expect a collaborative, fast-paced environment.