Customer Care Specialist – Debt Help & Education

Consolidated Credit

Clearwater (FL)

On-site

USD 32,000 - 46,000

Full time

14 days+

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Job summary

Consolidated Credit Solutions in Florida seeks a Customer Service Representative to work in a fast-paced, multi-channel contact center. You will interact with clients and creditors by phone, chat, email and portal, providing solutions and helping callers understand account information.

The role requires strong communication, attention to detail, and the ability to multitask in a busy office environment. Training is provided, with a focus on customer service excellence and debt management

Qualifications

High School diploma or equivalent.
Strong people skills and effective communication.
Knowledge and use of PC Systems and MS Office applications.
Ability to work independently.
Self-motivated, willingness to constantly improve.
Attention to detail and be able to multi-task and prioritize work on a daily basis.
This position is in office.
Bilingual French a plus.

Responsibilities

Interacting with clients and creditors via phone, chats, emails and portal communication.
Assisting them with questions and providing solutions to problems they may encounter.
Help callers understand account information and resolve issues.
Sending educational material responsive to callers' needs.
Resolves follow-up items related to delinquencies, payoffs and refunds.
Making outbound calls to resolve creditor or caller inquiries.
Handling other tasks as assigned by the Supervisor.