Credit Counseling Training & Performance Manager

Neier Inc.; Plantation (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Consolidated Credit in Plantation, FL is looking for a Counselor Performance & Training Manager to lead training programs for their Credit Counseling team. This role will enhance counselor effectiveness by implementing comprehensive training that ensures client engagement and regulatory compliance.

The ideal candidate should have at least 7 years of training experience in a contact center and a Bachelor’s Degree. This position is full-time and offers an opportunity to make a significant impact in the lives of individuals seeking financial guidance.

Qualifications

• 7+ years of professional training experience in a call center or contact center environment.
• Experience in client counseling, consultative conversations, or enrollment-based programs.
• Demonstrated success in training teams.

Responsibilities

• Lead structured onboarding programs for new Credit Counselors.
• Provide ongoing coaching and skill development.
• Develop call frameworks for client engagement.
• Ensure training aligns with regulatory requirements.
• Identify staffing needs and conduct interviews.

Skills

Coaching and counselor development

Classroom facilitation

Data analysis

Public speaking

Emotional intelligence

Education

Bachelor’s Degree

Job description

Consolidated Credit in Plantation, FL is looking for a Counselor Performance & Training Manager to lead training programs for their Credit Counseling team. This role will enhance counselor effectiveness by implementing comprehensive training that ensures client engagement and regulatory compliance.

The ideal candidate should have at least 7 years of training experience in a contact center and a Bachelor’s Degree. This position is full-time and offers an opportunity to make a significant impact in the lives of individuals seeking financial guidance.