Customer Service Representative

Venture Tech Solutions, Inc.; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Job summary

Consolidated Credit Solutions is seeking a Customer Service Representative in Florida to assist clients and creditors via multiple channels. You will respond to inquiries, provide solutions, and support clients through the debt management process.

Work in a fast-paced, multi-channel contact center with paid training and opportunities to improve. The role requires in-office presence in Clearwater, with a schedule Mon–Thu 9am–5:30pm and Fri 8:30am–5pm.

Qualifications

• Strong people skills and be able to communicate effectively.

Responsibilities

• As a Customer Service Representative, interact with clients and creditors via phone, chat, email and portal.

Skills

Strong communication

Multitasking

Independent worker

Self-motivated

Attention to detail

Bilingual French a plus

Education

High School diploma or equivalent

Tools

MS Office

PC Systems

Job description

Position: Customer Service Representative

Schedule is Monday - Thursday 9am-5:30pm, Friday 8:30-5pm

Summary

Work with the clients and mutual creditors of Consolidated Credit Solutions in the areas of consumer credit and personal finance.
Consolidated Credit, a non-profit organization, is a 30-year industry leader providing financial counseling and debt management services nationwide.
Consolidated Credit works with consumers and their creditors to lower interest rates, lower monthly payments to help clients get out of debt faster.
You can be part of this team working in a fast paced, multi-channel contact center and make a difference every day.

Role Description

As a Customer Service Representative, you will interact with clients and creditors via phone calls, chats, emails and portal communication assisting them with their questions and providing solutions to any problems they may encounter.

What To Expect

• Processing caller requests.
• Helping callers understand account information.
• Providing issue resolution.
• Send educational material that are responsive to our callers' needs.
• Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds.
• Resolve creditor & or caller inquiries by making outbound calls.
• Any other tasks as assigned by the Supervisor.
• Handle Customer Service issues for clients.
• Paid Training

Minimum Requirements

• High School diploma or equivalent
• Strong people skills and be able to communicate effectively
• Knowledge and use of PC Systems and MS Office applications is a must
• Ability to work independently
• Self-motivated, willingness to constantly improve
• Attention to detail and be able to multi-task and prioritize work on a daily basis
• This position is in office
• Bilingual French a plus