Customer Service Representative

Consolidated Credit; Clearwater (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Consolidated Credit Solutions in Florida seeks a Customer Service Representative to work in a fast-paced, multi-channel contact center. You will interact with clients and creditors by phone, chat, email and portal, providing solutions and helping callers understand account information.

The role requires strong communication, attention to detail, and the ability to multitask in a busy office environment. Training is provided, with a focus on customer service excellence and debt management

Qualifications

• High School diploma or equivalent.
• Strong people skills and effective communication.
• Knowledge and use of PC Systems and MS Office applications.
• Ability to work independently.
• Self-motivated, willingness to constantly improve.
• Attention to detail and be able to multi-task and prioritize work on a daily basis.
• This position is in office.
• Bilingual French a plus.

Responsibilities

• Interacting with clients and creditors via phone, chats, emails and portal communication.
• Assisting them with questions and providing solutions to problems they may encounter.
• Help callers understand account information and resolve issues.
• Sending educational material responsive to callers' needs.
• Resolves follow-up items related to delinquencies, payoffs and refunds.
• Making outbound calls to resolve creditor or caller inquiries.
• Handling other tasks as assigned by the Supervisor.

Skills

People skills

Communication

Independence

Attention to detail

Multitasking

Education

High School diploma or equivalent

Tools

MS Office

PC Systems

Job description

Position: Customer Service Representative
Schedule is Monday - Thursday 9am-5:30pm, Friday 8:30-5pm

Summary for Customer Service Representative

Work with the clients and mutual creditors of Consolidated Credit Solutions in the areas of consumer credit and personal finance. Consolidated Credit, a non-profit organization, is a 30-year industry leader providing financial counseling and debt management services nationwide.

Consolidated Credit works with consumers and their creditors to lower interest rates, lower monthly payments to help clients get out of debt faster. You can be part of this team working in a fast paced, multi-channel contact center and make a difference every day.

Role Description for Customer Service Representative

As a Customer Service Representative, you will interact with clients and creditors via phone calls, chats, emails and portal communication assisting them with their questions and providing solutions to any problems they may encounter.

What to Expect:

• Helping callers understand account information


• Providing issue resolution


• Send educational material that are responsive to our callers' needs


• Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds


• Resolve creditor & or caller inquiries by making outbound calls


• Any other tasks as assigned by the Supervisor


• Handle Customer Service issues for clients


• Paid Training

Minimum Requirements for Customer Service Representative

• High School diploma or equivalent


• Strong people skills and be able to communicate effectively


• Knowledge and use of PC Systems and MS Office applications is a must


• Ability to work independently


• Self-motivated, willingness to constantly improve


• Attention to detail and be able to multi-task and prioritize work on a daily basis


• This position is in office


• Bilingual French a plus