Customer Care Specialist — Day Shift, Health & 401(k) Benefits

Alicks Home Medical Equipment Proposal 1; Elkhart (IN); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) & 401(k) Match

Paid Training

Paid Time Off

Employee Discount

Job summary

Alicks Home Medical Equipment is seeking dependable team members for customer service roles. You will greet customers, provide product and funding information, and handle order intake both by computer and manually.

A background check is required; benefits include health coverage and retirement matching. Responsibilities include assisting callers and in-person customers, communicating payment responsibilities, and coordinating equipment delivery and overdue returns.

Qualifications

• Requires high school diploma or equivalent.
• Background check required.
• Benefits include health insurance and retirement plan.

Responsibilities

• Greets customers promptly and courteously.
• Provides product and funding information to customers.
• Completes order intake by computer access and/or manual form.
• Determines order urgency and informs customers of payment responsibilities.
• Provides equipment use information including safety issues and funding considerations.
• Makes outbound calls to recollect overdue equipment or schedule delivery.

Skills

Customer service

Positive attitude

Strong communication

Multitasking

Teamwork

Education

High school diploma

Tools

Computer basics

Job description

Alicks Home Medical Equipment is seeking dependable team members for customer service roles. You will greet customers, provide product and funding information, and handle order intake both by computer and manually.

A background check is required; benefits include health coverage and retirement matching. Responsibilities include assisting callers and in-person customers, communicating payment responsibilities, and coordinating equipment delivery and overdue returns.