Customer Service Representative - Front Line

Alicks Home Medical Equipment Proposal 1; Elkhart (IN); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) & 401(k) Match

Paid Training

Paid Time Off

Employee Discount

Job summary

Alicks Home Medical Equipment is seeking dependable team members for customer service roles. You will greet customers, provide product and funding information, and handle order intake both by computer and manually.

A background check is required; benefits include health coverage and retirement matching. Responsibilities include assisting callers and in-person customers, communicating payment responsibilities, and coordinating equipment delivery and overdue returns.

Qualifications

• Requires high school diploma or equivalent.
• Background check required.
• Benefits include health insurance and retirement plan.

Responsibilities

• Greets customers promptly and courteously.
• Provides product and funding information to customers.
• Completes order intake by computer access and/or manual form.
• Determines order urgency and informs customers of payment responsibilities.
• Provides equipment use information including safety issues and funding considerations.
• Makes outbound calls to recollect overdue equipment or schedule delivery.

Skills

Customer service

Positive attitude

Strong communication

Multitasking

Teamwork

Education

High school diploma

Tools

Computer basics

Job description

Looking for professional, dependable, and caring individuals to become members of our team. Amazing customer service skills is a big plus!Requirements:A positive attitudePass a background checkHigh school diploma or equivalentBenefits:Health InsuranceDental & Vision Insurance401(k) & 401(k) MatchPaid TrainingPaid Time OffEmployee DiscountResponsibilities:Greets customers promptly and courteously.Remains professional and resourceful when assisting customers by telephone or in-person.Provides product and funding information to customers.Completes order intake by computer access and/or manual form. Determine order urgency, establishes the payer source(s), and informs customers of payment responsibilities and schedules appropriate delivery.Provides customers with accurate information regarding equipment use, including safety issues and limitations, funding considerations, 3rd party funding coverage, delivery schedules and company billing practices.Make calls out to our customers who have borrowed equipment through Alick's and attempt to recollect equipment that is overdue or equipment that is due soon.Schedule:Schedule:8-hour shiftDay shift Monday to FridayOn Call Weekend availability