Full-Time Customer Service Specialist | Paid Training

Alick's Home Medical Equipment, Inc.; Plymouth (IN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) & 401(k) Match

Paid Training

Paid Time Off

Employee Discount

Job summary

Alick's Home Medical Equipment, Inc. in Plymouth, IN is hiring a Customer Service Representative to greet customers, provide product and funding information, and process orders. You will handle in-person and phone interactions with a focus on professionalism and accuracy.

The role includes scheduling deliveries, explaining payment responsibilities, and assisting with equipment safety guidance. Occasional outbound calls for recollection of overdue equipment are part of the duties.

Qualifications

• A positive attitude is required.
• Pass a background check.
• High school diploma or equivalent is required.

Responsibilities

• Greets customers promptly and courteously.
• Remains professional and resourceful when assisting customers by telephone or in-person.
• Provides product and funding information to customers.
• Completes order intake by computer access and/or manual form. Determine order urgency, establishes the payer source(s), and informs customers of payment responsibilities and schedules appropriate delivery.
• Provides customers with accurate information regarding equipment use, including safety issues and limitations, funding considerations, 3rd party funding coverage, delivery schedules and company billing practices.
• Make calls out to our customers who have borrowed equipment through Alick's and attempt to recollect equipment that is overdue or equipment that is due soon.

Skills

Positive attitude

Customer service skills

Communication skills

Background check

Education

High School Diploma or equivalent

Job description

Alick's Home Medical Equipment, Inc. in Plymouth, IN is hiring a Customer Service Representative to greet customers, provide product and funding information, and process orders. You will handle in-person and phone interactions with a focus on professionalism and accuracy.

The role includes scheduling deliveries, explaining payment responsibilities, and assisting with equipment safety guidance. Occasional outbound calls for recollection of overdue equipment are part of the duties.