Customer Care Specialist, Card & Accounts

JP Morgan Chase; Springfield (MO); On-site; USD 35,000 - 52,000; Full time

Job summary

JPMorganChase in Springfield, MO is seeking a Specialist I in Account Service to be the first point of contact for our clients, delivering exceptional service for financial products. You will handle inbound calls, build strong relationships, and provide innovative solutions to meet client needs within a fast-paced call center environment.

You will thrive by leveraging your communication, multitasking, and results-oriented skills, following established procedures and collaborating with

Qualifications

• 1+ year of experience in phone or in-person customer service.
• Ability to navigate multiple computer systems with accuracy.
• Strong communication and listening skills.
• Ability to learn products and processes quickly.

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products.
• Interprets customer needs and delivers insightful, actionable solutions.
• Navigates multiple computer systems efficiently and accurately.
• Works independently and with the team to achieve goals.
• Follows regulatory and departmental practices and procedures.
• Treats customers with respect and responds with empathy.

Skills

Communication skills

Active listening

Problem solving

Multitasking

Empathy

Phone support

Adaptability

Education

High school diploma or GED

Job description

JPMorganChase in Springfield, MO is seeking a Specialist I in Account Service to be the first point of contact for our clients, delivering exceptional service for financial products. You will handle inbound calls, build strong relationships, and provide innovative solutions to meet client needs within a fast-paced call center environment.

You will thrive by leveraging your communication, multitasking, and results-oriented skills, following established procedures and collaborating with