Credit Card Customer Care Specialist I

JP Morgan Chase; Heathrow (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

JPMorganChase in the United States seeks a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for financial products. You will handle inbound calls, build relationships, and provide innovative solutions to meet client needs in a fast-paced environment.

You will navigate multiple computer systems, follow established procedures, and work collaboratively with a team to achieve goals while maintaining compliance.

Qualifications

• 1+ year of experience in phone or face-to-face customer interaction.
• Ability to navigate multiple computer systems while maintaining accuracy.
• Strong communication and listening skills.

Responsibilities

• Manages a high volume of inbound calls, delivering comprehensive support for financial products.
• Interprets customer needs and provides ongoing insights to assist.
• Navigates multiple computer systems efficiently with adaptability.
• Works independently and collaboratively to drive team success and meet goals.
• Follows regulatory and departmental practices and procedures meticulously.
• Takes ownership of each customer interaction with empathy and respect.

Skills

Communication

Customer service

Multitasking

Empathy

Problem solving

Computer literacy

Education

High school diploma or GED

Job description

JPMorganChase in the United States seeks a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for financial products. You will handle inbound calls, build relationships, and provide innovative solutions to meet client needs in a fast-paced environment.

You will navigate multiple computer systems, follow established procedures, and work collaboratively with a team to achieve goals while maintaining compliance.