Credit Card Customer Experience Specialist I

JP Morgan Chase

Heathrow (FL)

On-site

USD 36,000 - 54,000

Full time

4 days ago

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Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering courteous, solution-focused support for a range of financial products. You will handle high volumes of inbound calls in a fast-paced call center environment, while building strong relationships and providing innovative options to meet client needs.

This role emphasizes communication, multitasking, and adherence to procedures within a well-defined framework.

Qualifications

Excellent communication, information gathering, and decision-making skills.
Experience providing customer interactions in phone or face-to-face settings with multitasking abilities.
Ability to manage complex interactions using empathy, composure, and good judgment.
Ability to adapt to new situations and navigate different cultural contexts and workplace environments.
Comfortable in fast-paced, results-driven environments and solving problems.
Willingness to learn products and systems quickly and seek feedback to improve.
Proficient computer literacy and using technology to solve problems.

Responsibilities

Manages a high volume of inbound calls, delivering comprehensive support for financial products.
Interprets customer needs and delivers solutions and insights.
Navigates multiple computer systems efficiently with adaptability and resilience.
Works independently and with the team to achieve goals and drive success.
Follows regulatory and departmental practices and demonstrates respectful, empathetic customer interactions.