Account Services Specialist I - Customer Care

J.P. Morgan Chase & Co.; Tempe (AZ); On-site; USD 22,000 - 32,000; Full time

Job summary

JPMorganChase is seeking a Specialist I in Account Service to serve as the first contact for clients, delivering exceptional customer service for various financial products. You will handle inbound calls, build relationships, and provide innovative solutions while working within a fast-paced call center environment.

The role requires strong communication, multitasking, and problem-solving skills, with a high school diploma or GED.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service or call center experience.
• Strong communication and active listening skills.
• Ability to navigate multiple computer systems.

Responsibilities

• Manages a high volume of inbound calls daily, delivering support for financial products.
• Interprets customer needs and provides solutions.
• Navigates multiple computer systems with efficiency.
• Works independently and with the team to achieve goals.
• Follows regulatory practices and procedures.
• Treats customers with empathy and respect.

Skills

Communication

Customer interaction

Phone support

Multitasking

Empathy

Decision-making

Teamwork

Computer literacy

Education

High School Diploma or GED

Job description

JPMorganChase is seeking a Specialist I in Account Service to serve as the first contact for clients, delivering exceptional customer service for various financial products. You will handle inbound calls, build relationships, and provide innovative solutions while working within a fast-paced call center environment.

The role requires strong communication, multitasking, and problem-solving skills, with a high school diploma or GED.