Customer Care Specialist — Build Rapport & Resolve Fast

All About Plumbing Inc; Mills River (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Free food & snacks

Opportunity for advancement

Paid time off

Vision insurance

Competitive Compensation

Career Growth Opportunities

Job summary

All About Plumbing Inc is seeking a Customer Service Representative in Mills River, North Carolina. The ideal candidate will handle a high volume of inbound calls and emails, effectively identify customer needs, and provide solutions while maintaining a friendly demeanor. Key qualifications include excellent phone communication skills, experience in customer service, and proficiency in customer management software. The position offers a supportive environment with opportunities for growth and development.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers and customer management software.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Document all customer interactions.

Skills

Excellent phone and verbal communication skills

Active listening techniques

Computer proficiency

Organizational skills

Ability to work well under pressure

Education

High school diploma/GED

Tools

Customer management software

Job description

All About Plumbing Inc is seeking a Customer Service Representative in Mills River, North Carolina. The ideal candidate will handle a high volume of inbound calls and emails, effectively identify customer needs, and provide solutions while maintaining a friendly demeanor. Key qualifications include excellent phone communication skills, experience in customer service, and proficiency in customer management software. The position offers a supportive environment with opportunities for growth and development.