Customer Experience Specialist

Kedia Corporation; Brooklyn Park (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

A global service provider is seeking a dedicated individual for a customer service role in Brooklyn Park, Minnesota. The candidate will be responsible for assisting customers with inquiries, maintaining records of interactions, and resolving service-related issues. Proficiency in customer relationship management software and excellent communication skills are essential. This position offers a fast-paced and growth-oriented environment to enhance your career in customer service.

Qualifications

• Strong understanding of customer and personal service principles.
• Ability to handle customer inquiries and complaints effectively.
• Experience with contact center technologies and software.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer service and billing complaints.

Skills

Customer service skills

Communication skills

Problem-solving skills

Tools

Avaya software

Microsoft Excel

CRM software

Job description

A global service provider is seeking a dedicated individual for a customer service role in Brooklyn Park, Minnesota. The candidate will be responsible for assisting customers with inquiries, maintaining records of interactions, and resolving service-related issues. Proficiency in customer relationship management software and excellent communication skills are essential. This position offers a fast-paced and growth-oriented environment to enhance your career in customer service.