Inbound Health Insurance Support Specialist Quarterly Bonus

Florida Blue; Irving (TX); In loco; USD 21.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision, life and glob

Descrizione del lavoro

WebTPA, a GuideWell Company, in Irving, TX, is hiring a Customer Service Representative to handle inbound calls from providers and members. You will deliver courteous service, resolve questions about benefits, claims and eligibility, and document each interaction.

Training lasts four weeks with a full-time schedule. The role offers comprehensive benefits, a starting wage of $18.00 per hour plus a quarterly bonus, and a standard 8-hour shift within 7:00am–7:00pm CST.

Competenze

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry preferred.
• High school diploma or GED.
• Professional phone voice and etiquette.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills are required.

Mansioni

• Successfully complete a 4 week training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics: Average monthly After Call Work (AUX) time, Average monthly hold time, Average monthly staff time, Average monthly talk time, Average monthly quality
• Handle call backs and escalations as necessary.

Conoscenze

Customer service

Call center experience

Phone etiquette

Verbal communication

Written communication

Microsoft Word

Excel

Outlook

Formazione

High school diploma or GED

Strumenti

Microsoft Word

Excel

Outlook

Descrizione del lavoro

WebTPA, a GuideWell Company, in Irving, TX, is hiring a Customer Service Representative to handle inbound calls from providers and members. You will deliver courteous service, resolve questions about benefits, claims and eligibility, and document each interaction.

Training lasts four weeks with a full-time schedule. The role offers comprehensive benefits, a starting wage of $18.00 per hour plus a quarterly bonus, and a standard 8-hour shift within 7:00am–7:00pm CST.