Order Processing Specialist

Artech; Foxborough (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Artech is seeking a detail-focused Customer Service / Order Entry professional for an on-site 6-month assignment in Foxboro, MA. The role emphasizes accurate order processing, shipping coordination, and proactive customer communication.

You will use SAP, Client Office, and CRM tools to manage orders, inspect customer requests, and collaborate with manufacturing to meet delivery dates. Strong communication is essential for success.

Qualifications

• Education: High School Diploma or GED required.
• Previous experience in Customer Service or Order Entry/Processing roles.
• Excellent verbal and written communication skills.
• Proficiency in Client Office, SAP, and CRM systems.

Responsibilities

• Efficiently process, prepare, and release orders using order tracking and CRM systems.
• Conduct thorough customer order inspections and revise based on requests (tags, quantities, shipping info).
• Collaborate with internal departments to provide updates on order status, shipping dates, prices, and scheduling freight forwarders.
• Confirm orders, update shipping status, and notify customers of backorders or delays.
• Provide initial support by researching and resolving order-related inquiries in systems.
• Generate shipping and export documentation as required.
• Ensure invoices are processed accurately and distributed on schedule.
• Monitor customer requests and inquiries via communication platforms.
• Generate reports on customer orders and backlog.
• Collaborate with manufacturing to ensure order dates are met.

Skills

Customer Service

Order Entry

Order Processing

Education

High School Diploma/GED

Tools

SAP

Client Office

CRM systems

Job description

Duration: 6 months with strong extension potential

Pay Rate: $24.47 per hour on W2 without benefits

Onsite: M-F

The role plays a crucial role in providing exceptional customer service and ensuring smooth order processing and logistics coordination for the Customer Service department. This position is an integral part of our manufacturing plant and is on-site in Foxboro, MA.

What will you do?

• Efficiently process, prepare, and release orders using order tracking and CRM systems.
• Conduct thorough customer order inspections, making necessary revisions based on customer requests (e.g., tags, quantities, shipping information).
• Collaborate with internal departments to gather and provide updates on order status, shipping dates, prices, critical orders, and scheduling freight forwarders.
• Confirm orders, update shipping status, and promptly notify customers of any backorders or delivery delays.
• Provide initial support by researching and resolving order-related inquiries, ensuring accurate and up-to-date information within systems.
• Generate shipping and export documentation as required for shipments and orders.
• Ensure invoices are processed accurately and distributed to customers on schedule.
• Monitor customer requests and inquiries using communication platforms.
• Generate reports on customer orders and backlog.
• Collaborate closely with manufacturing operations to ensure order dates are met.

What qualifications will make you successful?

• Education: High School Diploma/GED required.
• Previous experience working in Customer Service or Order Entry/Processing related roles.
• Excellent verbal and written communication skills.
• Proficiency in Client Office, SAP, and using digital tools.
• Preferred experience working in manufacturing operations.

Must Haves

• Experience: Previous experience working in Customer Service, Order Entry, or Order Processing roles.
• Technical Skills: Proficiency in Client Office (Client Office), SAP, and digital communication tools/CRM systems.