Customer Care Associate

The Nagler Group; Derry (NH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Training and development opportunities

Career growth potential

Job summary

The Nagler Group seeks a Customer Care Associate in Derry, NH, a 100% onsite role. You will support customers and internal teams, manage inquiries, coordinate orders and shipments, and ensure a positive customer experience throughout the lifecycle.

Ideal candidates have 1+ year in office or customer service, proficiency with Microsoft Excel, and a customer-first mindset. Associate's or Bachelor's degree is preferred but not required; this full-time perm position offers comprehensive benefits and

Qualifications

• 1+ year of office, administrative, customer service, or support experience.
• Proficiency with Microsoft Office, including Excel.
• Self motivated with a customer first mindset.
• Associate's or Bachelor's degree preferred but not required.

Responsibilities

• Respond to customer inquiries via email, messaging platforms, and support ticket systems
• Assist with customer onboarding, account support, and service-related requests
• Track customer orders and shipments through multiple carriers
• Maintain accurate records and follow up on customer issues as needed
• Collaborate with sales, operations, and warehouse teams to resolve customer concerns
• Deliver a high level of customer service with every interaction
• Learn and adapt to new processes, products, and customer requirements

Skills

Customer service

Office administration

Self motivated

Customer-first mindset

Education

Associate's or Bachelor's degree preferred

Tools

Microsoft Excel

Job description

Derry , New Hampshire Perm 20 Sep 2, 2026 $20.00 - $25.00

Customer Care Associate

Location: Derry, NH (100% Onsite)
Schedule: Monday to Friday, 9AM to 6PM, overtime as needed
Employment Type: Full Time and PERM role

About the Role

Growing technology solutions provider is seeking a Customer Care Associate to support customers and internal teams in a fast paced office environment. This role is responsible for providing excellent customer service, coordinating customer requests, tracking orders and shipments, and ensuring a positive customer experience throughout the customer lifecycle.

Responsibilities

• Respond to customer inquiries via email, messaging platforms, and support ticket systems
• Assist with customer onboarding, account support, and service-related requests
• Track customer orders and shipments through multiple carriers
• Maintain accurate records and follow up on customer issues as needed
• Collaborate with sales, operations, and warehouse teams to resolve customer concerns
• Deliver a high level of customer service with every interaction
• Learn and adapt to new processes, products, and customer requirements

Qualifications

• 1+ year of office, administrative, customer service, or support experience
• Proficiency with Microsoft Office, including Excel
• Self motivated with a customer first mindset
• Associate's or Bachelor's degree preferred but not required

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Training and development opportunities
• Career growth potential

Additional Information

• Background check required
• Must be able to commute daily to Derry, NH

Customer Care Associate

Location: Derry, NH (100% Onsite)
Schedule: Monday to Friday, 9AM to 6PM, overtime as needed
Employment Type: Full Time and PERM role

About the Role

Growing technology solutions provider is seeking a Customer Care Associate to support customers and internal teams in a fast paced office environment. This role is responsible for providing excellent customer service, coordinating customer requests, tracking orders and shipments, and ensuring a positive customer experience throughout the customer lifecycle.

Responsibilities

• Respond to customer inquiries via email, messaging platforms, and support ticket systems
• Assist with customer onboarding, account support, and service-related requests
• Track customer orders and shipments through multiple carriers
• Maintain accurate records and follow up on customer issues as needed
• Collaborate with sales, operations, and warehouse teams to resolve customer concerns
• Deliver a high level of customer service with every interaction
• Learn and adapt to new processes, products, and customer requirements

Qualifications

• 1+ year of office, administrative, customer service, or support experience
• Proficiency with Microsoft Office, including Excel
• Self motivated with a customer first mindset
• Associate's or Bachelor's degree preferred but not required

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Training and development opportunities
• Career growth potential

Additional Information

• Background check required
• Must be able to commute daily to Derry, NH