Customer Care Associate

The Nagler Group; Derry (NH); Vor Ort; USD 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Training and development opportunities

Career growth potential

Zusammenfassung

The Nagler Group seeks a Customer Care Associate in Derry, NH, a 100% onsite role. You will support customers and internal teams, manage inquiries, coordinate orders and shipments, and ensure a positive customer experience throughout the lifecycle.

Ideal candidates have 1+ year in office or customer service, proficiency with Microsoft Excel, and a customer-first mindset. Associate's or Bachelor's degree is preferred but not required; this full-time perm position offers comprehensive benefits and

Qualifikationen

• 1+ year of office, administrative, customer service, or support experience.
• Proficiency with Microsoft Office, including Excel.
• Self motivated with a customer first mindset.
• Associate's or Bachelor's degree preferred but not required.

Aufgaben

• Respond to customer inquiries via email, messaging platforms, and support ticket systems
• Assist with customer onboarding, account support, and service-related requests
• Track customer orders and shipments through multiple carriers
• Maintain accurate records and follow up on customer issues as needed
• Collaborate with sales, operations, and warehouse teams to resolve customer concerns
• Deliver a high level of customer service with every interaction
• Learn and adapt to new processes, products, and customer requirements

Kenntnisse

Customer service

Office administration

Self motivated

Customer-first mindset

Ausbildung

Associate's or Bachelor's degree preferred

Tools

Microsoft Excel

Jobbeschreibung

Derry , New Hampshire Perm 20 Sep 2, 2026 $20.00 - $25.00

Customer Care Associate

Location: Derry, NH (100% Onsite)
Schedule: Monday to Friday, 9AM to 6PM, overtime as needed
Employment Type: Full Time and PERM role

About the Role

Growing technology solutions provider is seeking a Customer Care Associate to support customers and internal teams in a fast paced office environment. This role is responsible for providing excellent customer service, coordinating customer requests, tracking orders and shipments, and ensuring a positive customer experience throughout the customer lifecycle.

Responsibilities

• Respond to customer inquiries via email, messaging platforms, and support ticket systems
• Assist with customer onboarding, account support, and service-related requests
• Track customer orders and shipments through multiple carriers
• Maintain accurate records and follow up on customer issues as needed
• Collaborate with sales, operations, and warehouse teams to resolve customer concerns
• Deliver a high level of customer service with every interaction
• Learn and adapt to new processes, products, and customer requirements

Qualifications

• 1+ year of office, administrative, customer service, or support experience
• Proficiency with Microsoft Office, including Excel
• Self motivated with a customer first mindset
• Associate's or Bachelor's degree preferred but not required

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Training and development opportunities
• Career growth potential

Additional Information

• Background check required
• Must be able to commute daily to Derry, NH

Customer Care Associate

Location: Derry, NH (100% Onsite)
Schedule: Monday to Friday, 9AM to 6PM, overtime as needed
Employment Type: Full Time and PERM role

About the Role

Growing technology solutions provider is seeking a Customer Care Associate to support customers and internal teams in a fast paced office environment. This role is responsible for providing excellent customer service, coordinating customer requests, tracking orders and shipments, and ensuring a positive customer experience throughout the customer lifecycle.

Responsibilities

• Respond to customer inquiries via email, messaging platforms, and support ticket systems
• Assist with customer onboarding, account support, and service-related requests
• Track customer orders and shipments through multiple carriers
• Maintain accurate records and follow up on customer issues as needed
• Collaborate with sales, operations, and warehouse teams to resolve customer concerns
• Deliver a high level of customer service with every interaction
• Learn and adapt to new processes, products, and customer requirements

Qualifications

• 1+ year of office, administrative, customer service, or support experience
• Proficiency with Microsoft Office, including Excel
• Self motivated with a customer first mindset
• Associate's or Bachelor's degree preferred but not required

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Training and development opportunities
• Career growth potential

Additional Information

• Background check required
• Must be able to commute daily to Derry, NH