Customer Care Specialist

ForTec Medical; Tualatin (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

ForTec Medical is seeking a full-time Customer Care Specialist for a remote position. The role involves managing high volumes of customer scheduling, requires strong customer service skills, and offers a competitive hourly rate along with comprehensive benefits. Join us to make an impact in a fast-paced environment.

Benefits

Competitive hourly rate

Company Paid Holidays

Generous Paid Time Off (PTO)

Health and Wellness Rewards Program

401(k) plan with company match

Employee Referral Bonuses

Medical, dental, vision insurance options

Qualifications

• Experience in a high-volume call center.
• Scheduling experience with strong attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Performs customer scheduling via phone and email.
• Enters and updates work orders in an online scheduling system.
• Provides general office assistance as needed.

Skills

Customer Service Skills

Problem-Solving Skills

Attention to Detail

Computer Proficiency in Microsoft Office

Tools

CRM System

Job description

Job Description

We are currently seeking an experienced, full-time Customer Care Specialist. The work environment is fast-paced, with a focus on excellent customer service. The Customer Care Center shift is 8:30am - 4:30pm PST. This position is a fully remote schedule after training.

Primary Responsibilities:

• Performs customer scheduling functions via high-volume customer phone calls and emails
• Communicates with team members regarding schedule additions/changes
• Communicates with hospital staff and/or doctors regarding schedule additions/changes
• Enters and updates work orders within an online scheduling system
• Updates customer notes in CRM system
• Conducts confirmation calls
• Provides general office assistance

Qualifications:
Qualifications

Skills, Experience, and Qualifications Required:

• Experience working in a high-volume call center environment
• Scheduling experience with strong attention to detail
• Strong customer service skills
• Professional phone demeanor
• Works well under pressure during high-volume calls
• Problem-solving skills with the ability to multi-task
• Ability to adapt to urgent priorities
• Ability to resolve scheduling conflicts quickly
• Ability to work independently with minimal supervision
• Thrives in a team culture environment
• Computer proficiency in Microsoft Office applications
• Previous CRM experience helpful
• Dependable

Hourly rate / Benefits at ForTec Medical:

• Competitive hourly rate
• Company Paid Holidays, including a Floating Holiday
• Generous Paid Time Off (PTO)
• Health and Wellness Rewards Program
• 401(k) plan with generous company match; Annual Profit-Sharing opportunity
• Employee Referral Bonuses
• Years of Service Milestone Awards
• Medical, dental, vision, disability, and life insurance plan options
• Free Teladoc Health Account
• Supplemental Critical Illness Insurance
• Supplemental Accidental Injury Insurance

Join ForTec Medical - make YOUR impact today!

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.