Customer Care Specialist

ForTec Medical; Oregon (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

ForTec Medical, a leader in surgical technologies, is seeking a dedicated and experienced Customer Care Specialist for a remote role. Responsibilities include high-volume customer scheduling, coordinating with healthcare providers, and ensuring exceptional service. Ideal candidates possess strong attention to detail and thrive in a team-oriented environment, while adapting to high-pressure situations.

Benefits

Competitive hourly rate

Generous Paid Time Off (PTO)

Health and Wellness Rewards Program

401(k) plan with generous company match

Employee Referral Bonuses

Medical, dental, vision, disability, and life insurance options

Qualifications

• Experience in a high-volume call center environment.
• Strong attention to detail in scheduling.
• Ability to work independently with minimal supervision.

Responsibilities

• Perform customer scheduling functions via high-volume calls and emails.
• Communicate schedule changes with hospital staff and team members.
• Enter and update work orders in scheduling system.

Skills

Strong customer service skills

Scheduling experience

Problem-solving skills

Ability to multi-task

Computer proficiency in Microsoft Office

Tools

CRM system

Job description

Company Description

ForTec Medical is an industry leader, dedicated to improving patient health by delivering innovative surgical technologies to our healthcare customers on demand. Our dedicated team delivers service excellence, and we take pride in what we do each and every day. ForTec’s commitment to excellence, integrity, and positive culture defines our organization. These core values, along with our entrepreneurial spirit, are the foundation of ForTec.

Job Description

We are currently seeking an experienced, full-time Customer Care Specialist. The work environment is fast-paced, with a focus on excellent customer service. The Customer Care Center shift is 8:30am - 4:30pm PST. This position is a fully remote schedule after training.

Primary Responsibilities:

• Performs customer scheduling functions via high-volume customer phone calls and emails
• Communicates with team members regarding schedule additions/changes
• Communicates with hospital staff and/or doctors regarding schedule additions/changes
• Enters and updates work orders within an online scheduling system
• Updates customer notes in CRM system
• Conducts confirmation calls
• Provides general office assistance
  
  

Qualifications

Skills, Experience, and Qualifications Required:

• Experience working in a high-volume call center environment
• Scheduling experience with strong attention to detail
• Strong customer service skills
• Professional phone demeanor
• Works well under pressure during high-volume calls
• Problem-solving skills with the ability to multi-task
• Ability to adapt to urgent priorities
• Ability to resolve scheduling conflicts quickly
• Ability to work independently with minimal supervision
• Thrives in a team culture environment
• Computer proficiency in Microsoft Office applications
• Previous CRM experience helpful
• Dependable
  
  

Hourly rate / Benefits at ForTec Medical:

• Competitive hourly rate
• Company Paid Holidays, including a Floating Holiday
• Generous Paid Time Off (PTO)
• Health and Wellness Rewards Program
• 401(k) plan with generous company match; Annual Profit-Sharing opportunity
• Employee Referral Bonuses
• Years of Service Milestone Awards
• Medical, dental, vision, disability, and life insurance plan options
• Free Teladoc Health Account
• Supplemental Critical Illness Insurance
• Supplemental Accidental Injury Insurance
  
  

Join ForTec Medical - make YOUR impact today!

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.