Customer Care Specialist

ForTec Medical, Inc.; Tualatin (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

ForTec Medical, a leader in surgical technologies, is seeking a full-time Customer Care Specialist to join their remote team. The role focuses on delivering excellent customer service, managing scheduling tasks, and maintaining clear communication within a fast-paced environment. Ideal candidates should have previous call center experience and strong problem-solving skills. Competitive pay and benefits are offered.

Benefits

Competitive hourly rate

Generous Paid Time Off (PTO)

401(k) plan with generous company match

Medical, dental, and vision insurance options

Employee Referral Bonuses

Qualifications

• Experience in a high-volume call center environment.
• Strong attention to detail and scheduling experience.
• Ability to work independently and thrive in a team culture.

Responsibilities

• Perform customer scheduling via phone calls and emails.
• Communicate schedule changes with team and hospital staff.
• Update work orders and customer notes in CRM.

Skills

High-volume call center experience

Strong customer service skills

Problem-solving skills

Computer proficiency

Job description

Company Description

Company Description

ForTec Medical is an industry leader, dedicated to improving patient health by delivering innovative surgical technologies to our healthcare customers on demand. Our dedicated team delivers service excellence, and we take pride in what we do each and every day. ForTec's commitment to excellence, integrity, and positive culture defines our organization. These core values, along with our entrepreneurial spirit, are the foundation of ForTec.

Job Description

We are currently seeking an experienced, full-time Customer Care Specialist. The work environment is fast-paced, with a focus on excellent customer service. The Customer Care Center shift is 8:30am - 4:30pm PST. This position is a fully remote schedule after training.

Primary Responsibilities

• Performs customer scheduling functions via high-volume customer phone calls and emails
• Communicates with team members regarding schedule additions/changes
• Communicates with hospital staff and/or doctors regarding schedule additions/changes
• Enters and updates work orders within an online scheduling system
• Updates customer notes in CRM system
• Conducts confirmation calls
• Provides general office assistance
  
  

Qualifications

Skills, Experience, And Qualifications Required

• Experience working in a high-volume call center environment
• Scheduling experience with strong attention to detail
• Strong customer service skills
• Professional phone demeanor
• Works well under pressure during high-volume calls
• Problem-solving skills with the ability to multi-task
• Ability to adapt to urgent priorities
• Ability to resolve scheduling conflicts quickly
• Ability to work independently with minimal supervision
• Thrives in a team culture environment
• Computer proficiency in Microsoft Office applications
• Previous CRM experience helpful
• Dependable
  
  

Hourly Rate / Benefits At ForTec Medical

• Competitive hourly rate
• Company Paid Holidays, including a Floating Holiday
• Generous Paid Time Off (PTO)
• Health and Wellness Rewards Program
• 401(k) plan with generous company match; Annual Profit-Sharing opportunity
• Employee Referral Bonuses
• Years of Service Milestone Awards
• Medical, dental, vision, disability, and life insurance plan options
• Free Teladoc Health Account
• Supplemental Critical Illness Insurance
• Supplemental Accidental Injury Insurance
  
  

Join ForTec Medical - make YOUR impact today!

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Employment Type: Full Time

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Medical Equipment Manufacturing

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