Customer Care Specialist

Jobtracks,-Inc.; San Juan (PR); On-site; USD 38,000 - 58,000; Full time

Job summary

Jobtracks, Inc. is seeking a Customer Care Specialist to manage the logistics of export and import shipments, ensuring compliance with regulations and high service levels.

You will oversee export processes, minimize errors and costs, and support teammates by covering for absent colleagues. The ideal candidate holds an associate's or bachelor's degree in international trade or business, speaks fluent English, and demonstrates attention to detail, strong communication, and proficiency with

Qualifications

• Export regulations knowledge and compliance.
• Ability to work independently and multitask.
• Excellent written and spoken English.
• Strong interpersonal and customer service orientation.
• Proficiency with Microsoft Office.
• Clear written and verbal communication.
• Attention to detail and service quality.
• Adaptability and initiative in a fast-paced environment.
• Ability to maintain confidentiality.

Responsibilities

• Create and dispatch export bookings.
• Manage, process, and archive customer and export cargo documentation.
• Receive and handle freight payment transactions for shipments.
• Plan, oversee, and control the execution of required export processes.
• Audit inventory and vehicle bookings for export purposes.
• Review and send preliminary and final cargo manifests.
• Handle and send export correspondence.
• Submit cargo declarations to customs authorities.
• Generate and manage export reports.
• Cover for colleagues during vacation or illness.
• Contribute to overall operational efforts and undertake additional tasks as assigned.

Skills

Independent work

Multitasking

Customer service

Communication skills

Attention to detail

Confidentiality

Education

Associate's or Bachelor's in international trade or related fields

Tools

Microsoft Office

Job description

Job Description

As a Customer Care Specialist, you will play a crucial role in managing the logistics of export and import shipments, ensuring that all operations align with customer expectations and company standards. Your responsibilities will include overseeing the execution of export processes to minimize errors and additional costs, while maintaining exceptional service quality. You will also be expected to support your team by filling in for absent colleagues and assisting with various tasks as directed by management.

Responsibilities

• Create and dispatch export bookings.
• Manage, process, and archive customer and export cargo documentation.
• Receive and handle freight payment transactions for shipments.
• Plan, oversee, and control the execution of required export processes.
• Audit inventory and vehicle bookings for export purposes.
• Review and send preliminary and final cargo manifests.
• Handle and send export correspondence.
• Submit cargo declarations to customs authorities.
• Generate and manage export reports.
• Cover for colleagues during vacation or illness.
• Contribute to overall operational efforts and undertake additional tasks as assigned.

Requirements

• Associate's degree or bachelor's degree in international trade, business administration, or related fields.
• Knowledge of applicable laws and regulations governing export processes.
• Ability to work independently and manage multiple tasks effectively.
• Proficiency in written and spoken English.
• Strong interpersonal skills for maintaining effective workplace relationships.
• Competence in Microsoft Office applications.
• Demonstrated verbal and written communication skills.
• Commitment to high-quality customer service and attention to detail.
• Positive adaptability to change, along with initiative and creativity.
• Ability to maintain confidentiality and work efficiently in a fast-paced environment.