Logistics and Customer Service Representative

Dominionfiber; Virginia (MN); On-site; USD 25,000 - 33,000; Full time

Job summary

A logistics company in Virginia is seeking a logistics/customer service representative. This role involves coordinating shipments, managing inventory, and ensuring high customer service standards. Candidates should have at least 5 years of experience in logistics or a related field. Preferred qualifications include strong communication and data entry skills.

Qualifications

• Minimum 5 years of experience in logistics or a related area.
• Familiarity with field concepts and procedures.

Responsibilities

• Coordinate all inbound and outbound shipments.
• Manage and prepare freight bills.
• Maintain accurate inventory records.
• Assist in carrier communications when issues arise.
• Make recommendations with regard to transportation, routing and carrier selection.
• Process and verify all incoming stock to maintain inventory records.
• Prepare bills of lading for outbound orders.
• Ensure all supporting documents are accurate and provided to customers.
• Organize pick-up schedules for cargo.
• Maintain daily communication with customers for service excellence.
• Report irregularities to Supervisor immediately.
• Manage incoming calls.
• Handle daily cash and check deposits.

Skills

Logistics Export & Imports experience

Customer service skills

Data entry

Carrier communications

Inventory management

Problem solving

Education

High school or equivalent

College degree preferred

Job description

Job Summary:

We are currently seeking an all-round logistics/customer service representative. In this role you coordinate and are responsible for all inbound and outbound shipments.

Responsibilities include coordinating with freight carriers, managing and preparing freight bills, and contact with customers about upcoming deliveries.

This role also involves warehouse duties, inventory management, and working with transportation and sales teams to resolve issues.

• Schedule outbound and inbound shipments.
• Data entry for all inbound shipments
• Provide input and complete freight bills.
• Assist in carrier communications when issues arise.
• Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements.
• Process and verify all incoming stock to maintain accurate inventory records.
• Prepare bills of lading for outbound orders.
• Ensure all supporting documents are accurate, available and applicable to the customer order/shipment, provide supporting documents to customers where applicable.
• Organize pick-up schedules as applicable for cargo.
• Keep communication flowing with customers on a daily basis to ensure the highest customer service.
• Report and document any irregularities to Supervisor immediately.
• Manage incoming calls.
• Handle daily cash and check deposits.

Education

• High school or equivalent with at least 5 years' experience in the field or in a related area. Familiar with a variety of field's concepts, practices, and procedures.
• College degree not required but preferred.

Experience & Skills Required

• 1 year of Logistics Export & Imports experience.

Pay

• Based on experience.