Customer Service Representative

Quartz Premier; Memphis (TN); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Job summary

Quartz Premier in Memphis, TN is hiring a full-time Customer Service Representative to support clients in the region. You will handle inquiries, resolve issues, and provide solutions using our CRM system.

The role requires a high school diploma or equivalent and at least one year in customer service. You will work in a quiet office environment and collaborate with sales and other departments.

Remote work options may be considered depending on company policy.

Qualifications

• High school diploma or equivalent required
• At least 1 year of customer service experience preferred
• Strong problem-solving and communication skills essential
• Ability to work independently and in a team environment

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve issues and provide solutions using CRM.
• Manage customer accounts and process transactions.
• Provide product information and assist with order processing.
• Maintain accurate customer records and documentation.
• Collaborate with sales and other departments to deliver comprehensive support

Skills

Customer service

Problem solving

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

CRM system

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Quartz Premier, located in Memphis, TN, is currently hiring a full-time Customer Service Representative to ensure exceptional service and support for our clients in the region. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing solutions using our company's customer relationship management system. You will need to communicate effectively via phone, email, and chat, and be able to work independently and as part of a team. The ideal candidate will have a high school diploma or equivalent, at least one year of experience in customer service, and strong problem-solving skills. The workplace is typically a quiet office environment with a few desks and a reception area. The company provides a standard-issue computer with necessary software, and you will need to be comfortable using basic office tools like a phone, email, and CRM system. This position offers a attractive compensation and benefits package, and the company is known for its supportive and collaborative work culture.

The Customer Service Representative will handle customer inquiries, resolve issues, manage accounts, process transactions, provide product info, assist with orders, and maintain accurate records.

The representative will collaborate with the sales team and other departments to deliver comprehensive customer support in a dynamic, team-oriented environment in Memphis, TN.

The salary range for this position is between $40,000 and $53,594 per year, with no additional benefits specified. Employees in this role will be responsible for managing various administrative tasks, including but not limited to, scheduling appointments, maintaining records, and assisting with customer inquiries. They will utilize standard office software such as Microsoft Office Suite, including Word, Excel, and Outlook, to perform their duties effectively. The workplace is typically a traditional office environment, although remote work options may be considered depending on the company's policies. Applicants should have a high school diploma or equivalent, along with at least one year of relevant experience in an administrative or clerical role. Strong communication skills and a detail-oriented approach are essential for success in this position.

The ideal candidate should have experience in customer service or a related field, strong communication skills, the ability to work under pressure, be detail-oriented, and have excellent problem-solving skills.

The position is open until the end of the month.

Handle customer inquiries, resolve issues, manage customer accounts, process transactions, provide product information, assist with order processing, maintain accurate customer records, collaborate with the sales team and other departmentsExperience in customer service or a related field, strong communication skills, ability to work well under pressure, detail-oriented, excellent problem-solving skills