Customer Care Specialist

Priority Dispatch Corp.; Lansing (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Platinum Pest Solutions is seeking a Customer Care Representative to be the first point of contact for our customers. You will handle inquiries, schedule appointments, process payments, and address customer concerns while ensuring a positive experience.

You will collaborate with technicians and other team members to coordinate services efficiently. Maintain accurate customer records in our system, stay informed about our services, and help drive customer satisfaction and retention.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Previous customer service experience required.
• Strong communication and problem-solving skills.
• Ability to use CRM software and MS Office.
• Bilingual skills are a plus.

Responsibilities

• Answer incoming calls, emails, and messages with professionalism.
• Schedule and confirm pest control appointments.
• Assist customers with billing inquiries and processing payments.
• Address and escalate customer concerns as needed.
• Maintain accurate records in the CRM and coordinate with technicians.
• Promote services and support retention efforts.

Skills

Customer service

Communication

Problem solving

MS Office

CRM software

Multitasking

Teamwork

Bilingual

Education

High school diploma

Associate degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

Job Summary:As a Customer Care Representative at Platinum Pest Solutions, you will be the first point of contact for our customers, providing outstanding service and support. You will handle inquiries, schedule appointments, process payments, and address customer concerns while ensuring a positive experience. Your role is critical in maintaining customer satisfaction and retention within the pest control industry.Key Responsibilities:Answer incoming calls, emails, and messages, providing prompt and professional customer support.Schedule and confirm pest control service appointments.Assist customers with billing inquiries, payments, and account updates.Address customer concerns and escalate issues when necessary.Provide detailed information about pest control services and treatment options.Maintain accurate customer records and documentation in the system.Follow up with customers to ensure satisfaction and encourage repeat business.Work collaboratively with technicians and other team members to coordinate services efficiently.Stay informed about industry trends and company policies to provide accurate information.Qualifications & Skills:High school diploma or equivalent (Associate’s Degree preferred).Previous customer service experience, preferably in the pest control or home services industry.Strong communication and problem-solving skills.Proficiency in using customer management software and Microsoft Office Suite.Ability to multitask in a fast-paced environment.Positive attitude, strong work ethic, and team-oriented mindset.Bilingual skills (a plus but not required).