Customer Delivery Support & Claims Specialist

Lowe's Companies, Inc.; Hebron Estates (KY); On-site; USD 20,664 - 30,307; Full time

Job summary

Lowe's Companies, Inc. is seeking a dedicated Customer Care professional in Kentucky to serve as the primary contact for customer inquiries and to improve the in-home delivery experience.

You will resolve issues, coordinate with stores, vendors, and 3PL partners, and help protect revenue through proactive follow-up. Ideal candidates bring 1–2 years in customer service, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• 1-2 years in customer service or support roles.
• Ability to read, write, and perform basic math skills.
• Strong interpersonal and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Serve as the primary point of contact for both internal and external customer inquiries.
• Communicate with customers to capture feedback and enhance the in-home delivery experience.
• Proactively manage and resolve customer issues, including escalations and Executive Care cases.
• Monitor and work alerts, queues, and cases through case/order management systems.
• Manage “Save the Sale” opportunities to recover potential lost revenue.
• Process customer order changes and special order tracking (SOS).
• Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries.
• Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules.

Skills

Customer service

Interpersonal skills

Communication

Microsoft Office

Job description

Lowe's Companies, Inc. is seeking a dedicated Customer Care professional in Kentucky to serve as the primary contact for customer inquiries and to improve the in-home delivery experience.

You will resolve issues, coordinate with stores, vendors, and 3PL partners, and help protect revenue through proactive follow-up. Ideal candidates bring 1–2 years in customer service, strong communication skills, and proficiency with Microsoft Office.