Customer Service Specialist - Problem Solver Care Champion

Nebraska Furniture Mart Inc.; Omaha (NE); On-site; USD 24,000 - 32,000; Full time

Job summary

Nebraska Furniture Mart Inc. is seeking a Customer Service Specialist in Omaha to help our customers with pre- and post-delivery inquiries. You will resolve concerns promptly and professionally, creating positive experiences and loyalty, while following NFM policies.

The role may require evening or weekend hours and bilingual English/Spanish communication. The position emphasizes problem solving, accurate data entry, and delivering world-class service in a fast-paced retail environment.

Qualifications

• High School Diploma or GED preferred.
• 1 year of customer service experience that has included answering customer questions and concerns on a regular basis.
• 6 months of cash handling experience preferred.
• Ability to enter data quickly and accurately.
• Computer skills and ability to navigate through MS Office applications (Outlook, Word, Excel, etc.).
• Ability to work nights, weekends and/or early morning hours based on business needs.
• English/Spanish bilingual speakers preferred.
• Knowledge of Microsoft Office Applications.
• Pre-employment screening includes criminal background check.

Responsibilities

• Resolve situations for customers in a prompt, accurate, and friendly manner.
• Create positive experiences and build relationships to enhance customer loyalty.
• Follow up with customer concerns, issues, needs in a timely manner.
• Model the HEAT method: Hear them out, Empathize, Apologize, and Take-Action.
• Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations.
• Research and review customer accounts.
• Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters.
• Process returns, exchanges, refunds, cancelations, credit memos, adjustments, and service claims accurately and in a timely manner.
• Be Your Best & Represent NFM at the Highest Level: be a kind, helpful, and courteous Team Player.

Skills

Customer service

Data entry

MS Office

Bilingual English/Spanish

Cash handling

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Nebraska Furniture Mart Inc. is seeking a Customer Service Specialist in Omaha to help our customers with pre- and post-delivery inquiries. You will resolve concerns promptly and professionally, creating positive experiences and loyalty, while following NFM policies.

The role may require evening or weekend hours and bilingual English/Spanish communication. The position emphasizes problem solving, accurate data entry, and delivering world-class service in a fast-paced retail environment.