Customer Service & Sales Associate

IDN Canada, Inc.; Albuquerque, Northern (NM, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

IDN Global, Inc. in Albuquerque, NM is seeking a Customer Service Representative (Full Time) to provide excellent service to customers in the Albuquerque area. The role includes phone and in-person support, order processing, price/availability inquiries, and light warehouse duties.

Responsibilities include presenting monthly promotions, handling customer credits, and collaborating with the branch staff and outside sales to grow the local business while maintaining high customer satisfaction.

Qualifications

• 1 to 3 years Customer Service/Sales experience (distribution industry preferred)
• Proficient with Microsoft Office products (Word, Excel)
• Strong organizational skills with ability to multi-task
• Team player

Responsibilities

• Provide superior service to customers in the Albuquerque area
• Assist customers by phone and in person (walk-in traffic)
• Process orders and provide information on price and availability
• Light warehouse duties (picking, packing, shipping & receiving)
• Present monthly promotions
• Outbound calls to grow the local business

Skills

Customer service

Microsoft Office

Organizational skills

Team player

Phone / counter support

Tools

Microsoft Word

Microsoft Excel

Job description

IDN Global, Inc. in Albuquerque, NM is seeking a Customer Service Representative (Full Time) to provide excellent service to customers in the Albuquerque area. The role includes phone and in-person support, order processing, price/availability inquiries, and light warehouse duties.

Responsibilities include presenting monthly promotions, handling customer credits, and collaborating with the branch staff and outside sales to grow the local business while maintaining high customer satisfaction.