Customer Care & Solutions Advisor

Insight Global; Parsons (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Insight Global seeks a Customer Care and Sales Advisor I to support customers by answering billing questions, scheduling service, and guiding product changes. You will build trust through empathetic listening and clear communication while growing into handling more complex issues to retain customers.

In this role, you will blend service and sales skills to protect relationships and ensure customer satisfaction, with a focus on resolving issues and aligning needs with Cable One offerings.

Qualifications

• High School Diploma or GED is required.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed and empathetic in high-pressure situations.

Responsibilities

• Assist customers with billing questions and service scheduling.
• Guide product changes and match needs to the right products and services.
• Resolve issues, retain customers considering disconnecting, and protect relationships.

Skills

Active listening

Communication

Empathy

Fact-finding

Customer care

Sales orientation

Product knowledge

Education

High School Diploma or GED

Job description

Insight Global seeks a Customer Care and Sales Advisor I to support customers by answering billing questions, scheduling service, and guiding product changes. You will build trust through empathetic listening and clear communication while growing into handling more complex issues to retain customers.

In this role, you will blend service and sales skills to protect relationships and ensure customer satisfaction, with a focus on resolving issues and aligning needs with Cable One offerings.