Customer Care Specialist - ONSITE 5 DAYS A WEEK

Insight Global; Parsons (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Insight Global seeks a Customer Care and Sales Advisor I to support customers by answering billing questions, scheduling service, and guiding product changes. You will build trust through empathetic listening and clear communication while growing into handling more complex issues to retain customers.

In this role, you will blend service and sales skills to protect relationships and ensure customer satisfaction, with a focus on resolving issues and aligning needs with Cable One offerings.

Qualifications

• High School Diploma or GED is required.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed and empathetic in high-pressure situations.

Responsibilities

• Assist customers with billing questions and service scheduling.
• Guide product changes and match needs to the right products and services.
• Resolve issues, retain customers considering disconnecting, and protect relationships.

Skills

Active listening

Communication

Empathy

Fact-finding

Customer care

Sales orientation

Product knowledge

Education

High School Diploma or GED

Job description

Job Description

As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you’ll build trust by listening empathetically and responding clearly. As you grow in the role, you’ll handle more complex situations – resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, and protecting relationships.

Skills and Requirements

• High School Diploma or GED
• Ability to ask fact-finding questions to identify solutions aligned with customer needs
• Demonstrated patience and professionalism in all customer interactions
• Working knowledge of Cable One products and services
• Strong communication and active listening skills
• Ability to remain composed and empathetic in high-pressure situations
• Ability to sit for extended periods, use hands, talk, and hear
• May be required to lift up to 10 pounds

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].