Customer Care & Retention Sales Advisor

Cable ONE; Arkansas; On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health from Day One

Life Insurance

Paid Time Off

401(k) 100% company match

Identity theft protection

Tuition reimbursement

Community programs

Recognition programs

Career growth opportunities

Team oriented environment

Job summary

Sparklight, a Cable One brand, seeks an offically in-office Customer Care and Sales Advisor I to assist with billing, service scheduling, and product guidance. You will build trust, respond empathetically, and grow into handling more complex retention scenarios.

Initially, you will perform entry-level sales and support tasks within a designated region, answering inquiries, inputting orders, and meeting sales targets with the guidance of scripts.

Qualifications

• High School Diploma or GED is required.
• Ability to ask fact-finding questions to identify solutions.
• Patience and professionalism in customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Remain composed and empathetic in pressure.
• Ability to sit, use hands, talk and hear for extended periods.
• May be required to lift up to 10 pounds.

Responsibilities

• Learn and apply retention sales and customer care concepts.
• Perform entry-level sales and support tasks in region.
• Respond to inbound inquiries by phone or ticketing system.
• Listen, ask questions, understand customer needs with empathy.
• Handle duties including disconnects, billing, and pricing info.
• Resolve standard issues remotely or guide resolution steps.
• Schedule service appointments when needed.
• Arrange product returns or exchanges; manage change requests.
• Input orders accurately; meet weekly/monthly sales goals.
• Follow approved scripts for consistent communication.

Skills

Strong communication

Active listening

Fact-finding questions

Patience and professionalism

Empathy in high-pressure situations

Ability to upsell

Order entry accuracy

Team collaboration

Education

High School Diploma or GED

Job description

Sparklight, a Cable One brand, seeks an offically in-office Customer Care and Sales Advisor I to assist with billing, service scheduling, and product guidance. You will build trust, respond empathetically, and grow into handling more complex retention scenarios.

Initially, you will perform entry-level sales and support tasks within a designated region, answering inquiries, inputting orders, and meeting sales targets with the guidance of scripts.