Customer Care & Service Scheduler

Hire Right Recruiting; Hillsboro (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health benefits including medical, dental, vision, and life insurance

401(k) retirement with company match

On-site 24/7 access to company gym

Weekly pay with incentives and bonuses

Holiday pay, vacation pay, and paid time off

Paid training

Job summary

Hire Right Recruiting is seeking a Customer Service Representative in Hillsboro, OH, to ensure customer satisfaction by addressing inquiries, resolving issues, and scheduling service. The ideal candidate will assist clients via phone, email, and live chat while maintaining accurate communication records.

The role emphasizes clear communication, empathy, and effective coordination with service technicians to deliver quality service. Health benefits, 401(k) plan, and paid training are part of the package offered.

Qualifications

• Must pass a background check and drug test as a condition of employment.
• Experience in high-volume call management is preferred.
• Ability to coordinate and communicate effectively with field service technicians.

Responsibilities

• Answer customer inquiries via phone, email, and live chat.
• Schedule service appointments for repairs, installations, and maintenance.
• Coordinate with service technicians to deliver seamless service experiences.
• Maintain accurate records of customer interactions.
• Resolve customer concerns professionally with empathy and clarity.

Skills

High-volume call management

Clear, empathetic communication

Accurate record and data entry

ServiceTitan scheduling experience

Prior call center experience

Job description

Hire Right Recruiting is seeking a Customer Service Representative in Hillsboro, OH, to ensure customer satisfaction by addressing inquiries, resolving issues, and scheduling service. The ideal candidate will assist clients via phone, email, and live chat while maintaining accurate communication records.

The role emphasizes clear communication, empathy, and effective coordination with service technicians to deliver quality service. Health benefits, 401(k) plan, and paid training are part of the package offered.