Medical Office Patient Concierge & Scheduler

Hillsboro Medical Center; Hillsboro (OR); On-site; USD 27,000 - 37,000; Full time

Job summary

Hillsboro Medical Center is seeking a Rehabilitation Services Receptionist to deliver clerical support, greet patients, manage calls, schedule appointments and assist staff with excellent customer service. The role involves using EPIC for check-in, scheduling and charting, and handling payments and mail in a fast-paced clinic environment.

Experience in a medical office is preferred; a high school diploma or equivalent is expected, with strong typing (45 wpm), Microsoft Office skills and a

Qualifications

• Requires high school diploma or equivalent; 1 year medical office experience preferred.
• Strong communication and customer service skills required; EPIC experience a plus.

Responsibilities

• Schedule new patient visits according to therapist availability.
• Check in/register patients and verify demographics.
• Answer phones and route calls per clinic workflow.
• Handle voicemail and route messages to staff.
• Process patient charts and paperwork.
• Assist with daily cash handling and mail distribution.
• Support front-desk operations during opening/closing.

Skills

Effective communication

Telephone skills

Typing 45 wpm

Microsoft Office

Organization

Multitasking

Customer service

Positive demeanor

Professional appearance

Interpersonal skills

Education

High school diploma

Equivalent experience

Tools

EPIC

Microsoft Office Suite

Job description

Hillsboro Medical Center is seeking a Rehabilitation Services Receptionist to deliver clerical support, greet patients, manage calls, schedule appointments and assist staff with excellent customer service. The role involves using EPIC for check-in, scheduling and charting, and handling payments and mail in a fast-paced clinic environment.

Experience in a medical office is preferred; a high school diploma or equivalent is expected, with strong typing (45 wpm), Microsoft Office skills and a