Customer Service Representative

Hire Right LLC; Hillsboro (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health benefits including medical, dental, vision, and life insurance

401(k) retirement with company match

On-site 24/7 access to company gym

Weekly pay with incentives and bonuses

Holiday pay, vacation pay, and paid time off

Paid training

Job summary

Hire Right Recruiting is seeking a Customer Service Representative in Hillsboro, OH, to ensure customer satisfaction by addressing inquiries, resolving issues, and scheduling service. The ideal candidate will assist clients via phone, email, and live chat while maintaining accurate communication records.

The role emphasizes clear communication, empathy, and effective coordination with service technicians to deliver quality service. Health benefits, 401(k) plan, and paid training are part of the package offered.

Qualifications

• Must pass a background check and drug test as a condition of employment.
• Experience in high-volume call management is preferred.
• Ability to coordinate and communicate effectively with field service technicians.

Responsibilities

• Answer customer inquiries via phone, email, and live chat.
• Schedule service appointments for repairs, installations, and maintenance.
• Coordinate with service technicians to deliver seamless service experiences.
• Maintain accurate records of customer interactions.
• Resolve customer concerns professionally with empathy and clarity.

Skills

High-volume call management

Clear, empathetic communication

Accurate record and data entry

ServiceTitan scheduling experience

Prior call center experience

Job description

Customer Service Representative

Department: CSR

Employment Type: Full Time

Location: Hillsboro, OH

Description

Shafer Heating & Cooling, LLC has been serving homeowners since 1985, and as we continue to grow, we're seeking full-time team members to join us. Guided by core values that shape every decision, we're looking for individuals who act with integrity, bring a positive attitude to overcome challenges, and are committed to delivering customer service that truly makes a difference.

Our Customer Service Representatives play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.

Benefits

• Health benefits including medical, dental, vision, and life insurance
• 401(k) retirement with company match
• On-site 24/7 access to company gym
• Weekly pay with incentives and bonuses
• Holiday pay, vacation pay, and paid time off
• Paid training
• And so much more

Requirements

• Pre-employment background check
• Pre-employment drug screen

Key Responsibilities

• Answer customer inquiries via phone, email, and live chat
• Schedule service appointments for repairs, installations, and maintenance
• Coordinate with service technicians to deliver seamless service experiences
• Maintain accurate records of customer interactions
• Resolve customer concerns professionally with empathy and clarity
• Serve as the primary point of contact for incoming service requests

Skills, Knowledge and Expertise

• Must pass a background check and drug test as a condition of employment
• High-volume call management
• ServiceTitan scheduling experience
• Clear, empathetic communication
• Accurate record and data entry
• Coordinate field service technicians
• Prior call center experience preferred