Customer Care & Scheduling Specialist

Massey Services, Inc.; Fort Myers (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical & Dental benefits

401(k) retirement plan

Paid vacations

Tuition reimbursement

Short & long term disability

Job summary

Massey Services, Inc. is hiring a full-time Customer Service Specialist in Fort Myers, FL. This role involves answering incoming customer calls, resolving inquiries, and making outbound calls to ensure customer satisfaction. Candidates should possess a high school diploma or GED, have prior phone customer service experience, and demonstrate strong problem-solving and computer skills. We provide a comprehensive benefits package including medical, dental, and 401(k) retirement plan. Join our team today!

Qualifications

• Minimum of high school diploma or GED required.
• Previous phone-based customer service experience is necessary.
• Strong problem-solving skills to address customer inquiries.

Responsibilities

• Answer incoming customer calls courteously and professionally.
• Resolve customer inquiries, requests, and billing questions.
• Make outbound calls to ensure customer satisfaction.

Skills

Strong problem solving skills

Excellent computer skills

Time management talent

Customer service experience

Typing skills

Education

High School Diploma or GED

Job description

Massey Services, Inc. is hiring a full-time Customer Service Specialist in Fort Myers, FL. This role involves answering incoming customer calls, resolving inquiries, and making outbound calls to ensure customer satisfaction. Candidates should possess a high school diploma or GED, have prior phone customer service experience, and demonstrate strong problem-solving and computer skills. We provide a comprehensive benefits package including medical, dental, and 401(k) retirement plan. Join our team today!