Customer Service Specialist - Bradenton, FL

Massey Services, Inc.; Bradenton, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Tuition reimbursement

Disability insurance

Job summary

Massey Services, Inc. in Orlando, FL is hiring a Customer Service Representative to handle inbound calls, resolve inquiries and scheduling requests, and greet prospective customers about our services.

There is also a high volume of outbound calls to confirm appointments and collect overdue payments; additional duties may include daily reporting and updating customer accounts. Requirements include a High School Diploma or GED, prior phone-based customer service experience, strong problem solving,

Qualifications

• Experience in customer service over the phone.
• Strong problem solving abilities.
• Proficient keyboarding and general computer skills.

Responsibilities

• Answering incoming customer calls in a courteous and professional manner; resolving inquiries, billing questions, and scheduling service; welcoming prospective customers.
• High volume of outbound calls to confirm appointments and collect overdue payments.
• Additional duties may include daily reporting and updating customer accounts.

Skills

Customer service

Phone support

Problem solving

Typing

Time management

Computer literacy

Education

High School Diploma or GED

Job description

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.

We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more.

Job responsibilities

• Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services.
• There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace