Client Solutions Specialist - Service & Billing

Massey Services, Inc.; Groveland (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Short & long term disability

Job summary

Massey Services, Inc. is seeking a Customer Service Specialist in Clermont, FL. You will handle incoming calls with a courteous approach, assist with scheduling, resolve billing questions, and contribute to high-volume outbound calls to ensure customer satisfaction.

Candidates should have a High School Diploma or GED, strong problem solving, and solid computer/typing skills. The role offers a complete benefits package and ties to a reputable pest prevention service provider.

Qualifications

• Experience handling customer inquiries by phone with courteous, professional communication.
• Strong problem solving and ability to resolve billing questions and scheduling needs.
• Proficiency with computers, typing and 10-key entry required.

Responsibilities

• Answer incoming customer calls in a courteous & professional manner; resolve inquiries, billing questions, and scheduling.
• High volume outbound calls to confirm appointments and collect overdue payments.
• Update customer accounts and perform related administrative tasks as needed.

Skills

Customer service on phone

Problem solving

Typing, 10-key accuracy

Education

High School Diploma or GED

Job description

Massey Services, Inc. is seeking a Customer Service Specialist in Clermont, FL. You will handle incoming calls with a courteous approach, assist with scheduling, resolve billing questions, and contribute to high-volume outbound calls to ensure customer satisfaction.

Candidates should have a High School Diploma or GED, strong problem solving, and solid computer/typing skills. The role offers a complete benefits package and ties to a reputable pest prevention service provider.